Frequently Asked Questions
Everything you need to know about your Healer Labs London experience.
How long does shipping take within the UK and internationally?
Standard UK delivery typically takes 2-4 business days. For our international customers, shipping usually ranges from 7-14 business days depending on your location and local customs processing.
What is your return and exchange policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please visit our returns portal to initiate a refund or size exchange.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' button with specific measurements. We recommend comparing these measurements against your favorite fitting garments for the best results.
Where are your garments manufactured and sourced?
Healer Labs London is committed to ethical production. Our collections are designed in London and manufactured in certified facilities that prioritize fair labor practices and high-quality craftsmanship.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like Apple Pay, Google Pay, and buy-now-pay-later options via Klarna and Clearpay.
How should I care for my Healer Labs pieces?
To maintain the longevity of our fabrics, we recommend washing items inside out on a cold cycle and hanging them to dry. Specific care instructions are located on the inner label of every garment.